Terms of use - WhyBreakdown.co.uk


All reasonable steps have been taken to ensure that information on our website is accurate, but we do not warrant that such information is accurate or complete. Much of the information given is supplied by third parties such as telecom companies, customers, potential customers, partner websites, 3rd party websites or financial advisers and in such cases you should refer to the third party’s terms and conditions of business as they may differ from our own.


In the event that any part of this agreement is held to be unenforceable or invalid, then that part will be struck out leaving the remainder of the agreement to continue in effect, such part being held to be invalid or unenforceable being replaced by a valid and enforceable provision which should closely conform with the spirit of the section struck out to the extent, if any, it is possible to do so.


Information and data published on our site is for information only and we do not hold ourselves out as giving advice.


WB is intended for your own private non-professional use. You may not use and should ensure that no other person uses the information supplied by us for resale, redistribution or other commercial use. if you copy or transmit any WB pages you must agree that all terms, conditions, waivers and disclaimers continue to apply.

The products, services and tariffs covered by our web site apply to and are available only in the UK unless otherwise stated. any advertising material included in our Web site is intended for the market in the UK only.

Any links placed to the site are done entirely at your own risk.

Taxes, etc

If this arises you will be responsible for all fees, duties, taxes and assessments arising out of the use of this web site.

Distance selling & consumer rights

For non business customers the office of fair trading has regulations which govern distance selling and any private consumers should be aware that you have rights under these regulations. We respect your rights and our terms and conditions of business encompass your rights to cancel any services you request directly from us and will give you the required information, including details of the 'cooling off' period after you have placed an order with us, in accordance with the Consumer Protection (Distance Selling) Regulations 2000.

Personal information (individuals only)

We have a policy on security and privacy which we advise you to read. This explains to you the use we make of personal information you provide to us or which we gather from you and the measures we take to protect your privacy. We follow the best practice guidelines according to the data protection act 1998.

We also provide details as to how you may alter, amend or delete your personal information from our records as well as how to request us to cease contact with you. Any personal information that you may supply when completing a transaction is handled by the service/product provider, please refer to their terms of use and privacy policy for further details.

We do not hold personal information at the present time. 

If you have any comments on our personal information policies please write to the data commissioner at the registered office.

Notice of Copyright

Except where expressly stated to the contrary the text and graphics and the information contained in this web site constituted the copyright of WB. You may print or download to a personal computer extracts amounting to no more than 6 pages of this site for personal use provided that (i) the WB web site is the acknowledged source including the reference www.whybroadband.co.uk and (ii) this permission is revocable at any time by WB. You may also down load any pdf’s and store them on local or networked computers for use within three months from date of download.

With reference to all trade marks, whether registered in the UK or elsewhere or unregistered, belonging to others, such as our affiliate and any other partner (which may, for example, be the name or logo of the partner or any product or service) are acknowledged.

Permanent copying and/or storage of whole or part of this web site or the information contained therein or reproduction or incorporation of any part of it in any other work or publication whether paper or electronic media or any other form is expressly prohibited.


You agree that your use of this web site or anything in this agreement does not create a joint venture, partnership or agency relationship between us and you.


The comparative information on products provided by us and our site may not include all products that are available in the market.

However we take reasonable care to ensure that the information on our site is accurate and up to date and provide you with the best deal based on our knowledge and relationships, note though there may be occasions when this is not possible. For instance, when a product provider changes product rates or features, a period of time may elapse before we are notified of such a change and are able to update the website.

Limitation of Liability

WB will not be responsible for any loss or damage (including consequential loss) arising directly or indirectly from the use of its site and all information provided is on an ‘as is’ basis.

Where links are received from other websites we cannot be responsible for information given or any advice purporting to be given by such sites.

All warranties whether express or implied under law, including without limitation any warranty for information, data services, interrupted use, errors, omissions, delays, termination of service, loss of data for any reason, fitness for purpose and infringement of third party property rights are hereby expressly excluded.

We, our partners and others providing information to this web site may periodically make changes or improvements in this web site at any time without prior warning.

All reasonable efforts are made by us to ensure the accuracy of all the information available on our web site, whether or not relating to products, services, tariffs, terms and conditions of the provision or supply of any product or service, prices, rates, discounts, taxes or descriptions of our partners or others, including potential savings and products available to you.

Please note that we make no warranties about the accuracy of such information (whether produced by or on behalf of ourselves or by our partners or others) and you are strongly advised to verify details of products, services, tariffs, terms and conditions of the provision or supply of any product or service, prices, rates, discounts, taxes and savings directly with the relevant partner or provider.

We make no warranty about the suitability of the tariffs, products, and services mentioned or contained within our web site. It is entirely your own responsibility to confirm that any product is of satisfactory quality and fit for your intended purpose and that any service or tariff is appropriate for your requirements and that all the relevant terms and conditions are appropriate to your circumstances and requirements, including any arrangements you may make for paying for or financing the product or service.

In no event shall we or our partners, affiliates, suppliers, or sub-contractors, be liable for any loss of profit, loss of opportunity, loss of business, loss of revenue, wasted time, wasted costs, indirect, incidental, special, or consequential loss arising out of or in any way connected with the use of this web site or with any delay or inability to use this web site for whatever reason, or for any information, products, and services obtained through this web site, or otherwise arising out of the use of this web site, whether based on contract, tort, strict liability or otherwise, even if we or our suppliers, sub-contractors, affiliate or carrier partners have been advised of the possibility of such losses or damages. Except in relation to liability for death or personal injury resulting from negligence, our liability and that of our suppliers, sub-contractors, affiliate or carrier partners for direct loss arising out of the use of this web site, whether based on contract, tort, strict liability or otherwise, is hereby excluded.

We can accept no responsibility for any failure delay or waiver made given or caused by any of our partners to whom we may effect an introduction on your behalf.

You are advised that new products, services or tariffs may be introduced or existing products, services or tariffs may be modified, suspended or revoked by our partners with or without notice. Whilst we endeavour to update our Web site within a reasonable time after being notified of such changes by our partners or becoming aware of such changes, we cannot accept any liability should any partner provide us with inaccurate, misleading or incomplete information which we take in good faith or if they fail to notify us in a timely manner of changes in their products, services or tariffs.

You should be aware that changing patterns of use and aspects of the provision of telephone services may result in the savings that you make being less or greater than those indicated in our comparisons.

We do not monitor or review the contents of other web sites which are linked to and from this web site. We are not responsible for any opinions expressed on such other web sites or material contained on them or accessible from them and should not be taken to be the publisher or disseminator of such opinions or material nor should we be taken to approve such opinions or material or make any express or implied recommendation in respect of them.

Age and Capacity, etc

You warrant that you are at least 18 years of age and you will be financially responsible for all your use of this Web site (including any use made by you in respect of any persons under the age of 18 years of age for whom you are parentally or legally responsible or by any person for whom you are legally entitled to act) and for any other person's use of this Web site through your IP address. You also warrant that any person using this web site through your IP address will give accurate and true information.

You also warrant that you have the legal capacity to enter into a contract on your own behalf or on behalf of anyone for whom you act.

Dispute Resolution

If any dispute arises in connection with this Agreement, the parties hereto agree to attempt to resolve such dispute by negotiation. In the event that a negotiated settlement cannot be reached, the parties agree to attempt to settle it by mediation in accordance with the model procedure of the Centre for Dispute Resolution. Neither party may commence court proceedings or arbitration proceedings until the negotiation and mediation processes have been exhausted without a settlement being reached and irrevocably agreed to by the parties.

Entire Agreement

These terms and conditions represent the entire agreement between ourselves and you and no other representations, whether oral, in writing, transmitted by electronic means or made on our Web site or other sites to which this site links to or from, forms part of the agreement between us.


This website may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this web site may contain technical inaccuracies or typographical errors.

Information may be changed or updated without notice. WB may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice.

WB does not want to receive confidential or proprietary information from you through our web site. Please note that any information or material sent to WB will be deemed NOT to be confidential. By sending WB any information or material, you grant WB an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that WB is free to use any ideas, concepts, know-how or techniques that you send us for any purpose.

However, we will not release your name or otherwise publicise the fact that you submitted materials or other information to us unless:

(a) we obtain your permission to use your name; or (b) we first notify you that the materials or other information you submit to a particular part of this site will be published or otherwise used with your name on it; or (c) we are required to do so by law.

Governing Law

These terms and conditions are governed by English Law. The whybreakdown.co.uk website is designed for use in the United Kingdom and you must not use the service in countries where it is restricted or prohibited by local legislation.


What our customers are saying about us

"When I received your flyer through the door I had a look at your site. Normaly I would have to get my grandson to do things like this but you explain everything so well. I switched provider on my own at the age of 85. I wouldn't go out in my car without breakdown cover" Ethal, Northumberland.

"I'm a first time switcher, thanks for the free service!!!!" Jonny, Uttoxeter.

"I switch breakdown cover provider every 12 months but I normally rely on tv and magazine adverts to do my research, but not any more. I saved so much time by using your website. Thank you." Morag, Glasgow.

"I have just just switched provider having been with my last one for 4 years. The only reason I didn't switch earlier was because I didn't believe I could save a significant amount of money" Jane, Hull.

"Although I only saved about £50 over the year, I now have cover which better matches my needs! Thanks!." TK, Exeter.



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